Warranty & Replacement Policy
All our items has one year warranty against manufacturing defects, therefore, the purchased items can be replaced with a new one within one year from the delivery date if the item has a manufacturing defect only.
Purchased items can be return within 2 days from the delivery date, the customer has the choice to obtain refund or credit note if the purchased item is not the same as described in our website.
At heat master we offer the service of delivery with extra cost, however, we grant our customers a free delivery within Dubai only if the invoice amount is more than 1500 AED and free delivery to Sharjah, Ajman if the invoice amount is more than 2000 AED and free delivery to all other emirates if the invoice amount is more than 3000 AED.
Miss use return policy
Items which are miss used by the customer can be replaced or repaired with extra cost which can be decided by our technician only after the inspection